Data Deletion Instructions
Last updated September 9, 2026
StreamHelpers Pro is operated by Blue Soup Enterprises ("StreamHelpers", "we", "us"). This page explains how to disconnect a linked platform and how to have the data we hold about you deleted. It accompanies our Privacy Policy.
1. Disconnect a single platform
Use this when you only want to unlink one platform — for example a Facebook Page — and keep using StreamHelpers Pro with the others.
- Sign in at streamhelpers.com/pro using your email sign-in link.
- Open the connection page for the router you paired.
- Choose Disconnect next to the platform you want to remove.
The stored authorization for that platform is deleted from our server when you do this. We do not keep a copy, and the access it granted stops working immediately. Chat messages that were held only to display your live feed are dropped with it.
2. Remove our access from the platform itself
You can also revoke access from the platform's own settings, which works even if you can no longer sign in to StreamHelpers Pro.
- Facebook: Settings & privacy → Settings → Apps and websites → select StreamHelpers Premium Chat → Remove. On the removal dialog you may also tick the option to delete the posts, videos, and events the app created — StreamHelpers Premium Chat only ever reads, so there will not be any.
- YouTube / Google: Google Account → Third-party apps & services.
- Twitch: Settings → Connections.
- Discord: User Settings → Authorized Apps.
- Kick: Account settings → connected applications.
Revoking there stops the credential working at once. The now-dead record on our side is removed when you disconnect it in StreamHelpers Pro, or with your account deletion.
3. Delete your whole StreamHelpers Pro account
To have your account and everything attached to it deleted, send a request from the email address you use to sign in to StreamHelpers Pro:
- Contact Blue Soup Enterprises through bluesoup.biz.
- Put "StreamHelpers Pro data deletion" in the subject.
- Include the sign-in email address for the account.
The request must come from that address, or we have no safe way to confirm the account is yours. We may ask one further question to verify your identity before acting.
What is deleted
- Your account record and the email address used for sign-in.
- Every stored platform authorization, including Facebook Page access.
- Router pairing records and the verification value for the pairing secret.
- Any relayed chat messages still held to display your feed.
- Published Pro Live Map position data and its public map file.
- Outstanding sign-in links and rate-limit records tied to your address.
What we keep, and why
We retain the minimum required by law, which in practice means payment and tax records held by our payment processor, Stripe, for their statutory retention period. Those records are billing history, not platform data. Web-server request logs rotate on their own schedule and are not indexed by account. We may also keep a suppression note that an address requested deletion, so the request is not silently undone by a later automated process.
How long it takes
We action deletion requests within 30 days and confirm by email when it is done. Deleting your account ends your access to StreamHelpers Pro. Cancel your subscription separately if it is still active, so you are not billed for a period you cannot use.
4. Self-hosted tools
Most StreamHelpers tools, including IRL Dashboard itself, run on equipment you control and send us nothing to delete. Removing that software from your own router or server removes its data. Only StreamHelpers Pro — the hosted account, chat relay, and live map — stores anything on our servers.
5. Contact
For deletion requests or questions about this page, contact Blue Soup Enterprises through bluesoup.biz.